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Training
Do your managers know what behavior can lead to workplace liability? Do they know the best ways to handle workplace conflict?
Prevent conflict from escalating. Workplace conflict - and ultimately, liability - can arise from many directions. Employees feel frustrated because of inaccurate performance reviews, perceived unfair treatment, harassment, discrimination, “hostile work environment” situations, ADA / FMLA violations, claims of defamation and invasion of privacy, claims of broken promises that lead to breach of contract…to name a few. All these claims require investigation, and the appropriate response.
An ounce of prevention is the key…
• Train your managers so you can prevent workplace liability
• Create a positive work environment
• Give supervisors the skills to investigate and respond to complaints
• Resolve conflicts at the lowest level
Insight Employment Mediation provides critical training for your organization. We combine knowledge of employment law, a background in psychology, and years of experience mediating workplace conflict to provide educational, informative and stimulating methods and tools for supervisors and human resource personnel to gain or improve their skills at preventing and resolving workplace conflict.
Areas of Training
- Conflict Resolution and Mediation Skills
- Effective Workplace Communication
- Harassment/Discrimination
- Avoiding Employment Claims
- Conducting Effective Investigations
- Ethics
- Performance Management
- Individual Executive Coaching
Insight Employment Mediation will also customize training for your organization, ranging from 2 hours to full-days.
FUNDAMENTALS OF CIVIL & WORKPLACE MEDIATION TRAINING
This 40-hour training includes 20 hours of simulated mediation sessions, and covers the following subjects:
- Conflict Management Theory and Styles
- Preparing for Mediation: Do’s and Don’ts
- Mediation Rules and Procedures
- Opening Mediation Agenda
- Effective Communication, Negotiation, and Facilitation Skills
- Positions and Interests
- Stages in the Mediation Process
- Management of Anger and Other Emotions
- Use of Private Sessions
- Impasse Strategies
- Ethical Concerns
- Mediated Settlement Agreements
- Establishing a Mediation Practice
Who Should Attend?
Human resource professionals, in-house counsel, executives, managers, and other employees who want to learn or improve their mediation skills, and those who are looking for new and better ways to resolve workplace disputes.
